Showing posts with label bill gates. Show all posts
Showing posts with label bill gates. Show all posts

Imagine...




From a passer-by in Steve’s neighbourhood, March 2010:

…and there he was in his kitchen window, black turtleneck and all, washing dishes. He just looked up at us, maybe 15 feet away. Nothing in between us but a window, no tall fence (a short, decorative, waist-high one). And we just walked on and proceeded to admire the apple orchard he has in his front yard, and even walked up his driveway a little to see his tulip garden.  [1]


Steve is sitting in his favourite rocking chair in his kitchen. A half-finished bowl of granola doused in apple juice left on the bench. Everything in his home is snow-blind white except for a small Indian drum that Steve picked up a long, long time ago. It rests beside the Apple Time Capsule.
Steve opens an advance copy of Tron Legacy that Disney sent him on his iPad. This is one of the perks of owning the biggest share of Walt’s company. He keeps playing back one particular scene. He streams it across space to the Apple TV unit. The gadget blinks once and sends the video to his seventy-inch Sony Bravia LCD. Steve reminds himself that all of these flat screen TVs in American homes are looking like that flat screens that broadcasted Big Brother in George Orwell’s novel.
He watches the film’s hero, Flynn. He wants to change the world, but he needs help. He creates a copy of himself called Clu. Flynn thinks because he made Clu that he can control him. The copy betrays him and banishes Flynn from the electronic Eden. Steve wonders how long it’s been since he last spoke to John Sculley. He ends play with a single gesture across the iPad’s surface.
He begins browsing through informationweek.com. His finger glides down the article. The headline reads, “Apple iPhone Use Shrinks, Android Grows" (Gonsalves, 2010).  The iPad navigates swiftly from one window to the other. He then touches a New York Times app and reads about his new nemesis, Android Andy:
It’s a numbers game. When you have multiple O.E.M.’s building multiple products in multiple product categories, it’s just a matter of time” before sales of Android phones exceed the sales of proprietary systems like Apple’s ... As to when that would happen, Mister Rubin said, “I don’t know when it might be, but I’m confident it will happen ....

... Open usually wins.[2]
Steve touches his YouTube app. He plays a clip from an L.A nightclub where blind-from-birth performer, Stevie Wonder, takes a break from his set to thank Steve for his iOS:

His company took the challenge in making his technology accessible to everyone. In the spirit of caring and moving the world forward, Steve Jobs… there's nothing on the iPhone or iPad that you can do that I can't do.[3]

Whereas, Android Andy had dropped the ball on accessibility.

Steve clicks on a four-year-old clip of himself at Macworld showing off his iPhone for the first time. The definition is sharper than any other iPad, or Apple product for that matter. The unit Steve is cradling a prototype iPad with “retina display”. The tech rumour mills argue over whether it’s possible or not - but there it is, in his hands.  He’ll hold back on the release of this technology for as long as is prudent. Apple has always been able, but not willing, to give their customers more bang for their buck; but, , of course it’s more profitable to sandbag the market.

The audio is loud and crystal-clear: “We have designed something beautiful for your hand”, the little Steve says. He sees an LED back-lit image of himself opening a pristine menu on the phone. He watches the Steve-image select and open a song...

“I walk a lonely road.
The only road that I have ever known.”

He gazes at himself painted in sixteen million electric colours. He watches himself become less of a man and more of a myth. Well, isn’t a myth simply a mirror? Steve has become a reflection of American hopes and delusions.

He opens his phonebook on his iPhone 4, rapidly finds a number not many people have, and dials it.

"Hey, four-eyes," Steve says to Bill.
"You can't call me that anymore. You have glasses too now", Bill laughs.
Steve looks down at his spectacles on the coffee table. They were designed to mimic his idol John Lennon.
"Yeah, but mine are cooler"
"You are fond of saying that".
Steve starts singing:
"I began to lose control,
I didn’t mean to hurt you,
I’m just a jealous guy,
I’m just a jealous guy."
"Oh jeez, Steve stop it. That’s terrible!" They both laugh.
Steve's iPhone 4 starts losing reception. Bill says,
"You're holding it wrong”
“Shut up, shut up, smartass,” Steve swaps his grip on the phone and then his tone changes from mirth to gravitas.
"Bill, I just wanted to tell you I appreciated what you said at the D5 conference a few years back."
"What’s that?"
"You know how you said about me, 'People come and go in this industry. It’s nice when somebody sticks around'".

Of course, Steve doesn't know where Bill is standing at the moment. Bill looks around at the Nigerian hospital ward. He sees a little girl receiving a polio vaccine paid for by Bill's foundation. He retired from the industry some time ago. Bill is not really 'around' anymore. However, he hasn't the heart to spoil Steve's epiphany.

"Hey, that's cool, Steve". Steve's smile is a little sad around the edges.
"Gotta favour to ask you. I’ll talk to you ‘bout it next week.”
"Okay. Bit busy right now; but look forward talkin’ again."
“Gotta go four-eyes. Got an empire to maintain.”
“Ha ha …”
Steve touches ‘end call’.

Lisa as she walks into the room wearing a smile with just a touch of curiosity. Lisa Brennan-Jobs is now a thirty-two year-old journalist. Her occasional observations can be found in Vogue
and The Oprah Magazine, among others. Lisa asks,

“Talking with your friend, Dad?”
Steve looks up at his daughter.
“Yeah, honey... my friend”. 

The following week, Facebook Mark arrives at Steve’s home to talk about social media. However, Mark realizes Steve may have had an ulterior motive when the surprise guest is Bill. Steve points out that both Bill and Mark are Harvard dropouts. “Although, Bill spent most of the time there playing poker with his buddies Allen and Ballmer. Do all you Harvard losers like poker too? How ‘bout a few rounds of Texas Hold’em?”

Bill produces a No.92 Club Special deck of cards. The red and white deck was a gift from The Dunes in Vegas before it was demolished and replaced with The Bellagio in the 1990s. He shuffles the cards as easily and naturally as a Zen monk breathes.

Mark plays with a youngster’s aggression and arrogance. There is much good-natured humour about the age of his hosts. Bill and Steve are a handful of months apart.
Over-playing your hand is one lesson that an avid poker player like Bill could teach Mark. It is the biggest mistake that most new players make. Bill explains:

“Playing a hand of this nature is like dancing in a mine field. It’s strong in a snapshot moment but not tough enough to cop the pressure from multiple drawing hands. This is why most experts tell you to fold a hand like six-seven pre-flop. When you do improve, it complicates things.  It could cost you so many more bets that it’s not worth speculating from the beginning.”

Mark’s glazed look causes a grin to play at the corner of Steve’s mouth. Bill was having fun confounding the lad.

“The cornerstone of poker is caution. There are lots of gamblers out there who love poker but hate the math. They will chase with eight-nine when the board comes A-6-7 and they won't let go. Like a pit-bull that’s got something by the jugular. They are holding out for that miracle five card so they can make so much cash this one time that it makes up for all the times they were chasing their tail. When you are in front, your mission is to take money from them, but not at the expense of your entire night.”

Bill looks over at Steve and winks conspiratorially. He takes a sip of water to hide a playful grin.
“When you are in front with one or two cards to come you gotta feel the texture of the board. Is it favourable? Is there a drawing-hand out there that was helped by the last card? What could your opponent have been plotting in order to hang on in the face of your pressure? If that third suited card drops you need to know for damn sure that your hand is still the best. If you have overplayed your hand from the get-go it will be too late,” said the world’s richest man.

Mark nods like a kid who is too afraid to tell coach that he doesn’t understand the play.

Steve adds helpfully, “You
spend so much time thinking of the ways you can win that you forget all the ways you can lose. My friend here, Bill… he always won – poker, business, whatever.”

“Sure, sure”, Marks keeps nodding because he doesn’t know what else to do. Steve almost feels sorry for him.

“Are you getting it? Are you getting it, Mark? You can screw people for only so long before it catches up to you and bites you in the ass. Only took eighteen months for the entire industry to switch from cheering you, to hating you”. He looks at Steve startled like he was just caught halfway through a lie.
Now he gets it.


[1] Gawker.com (2010, March 31) A Treasure Trove of Steve Jobs Stories [blog]. Nerdspotting.  Retrieved from: http://gawker.com/5506526/a-treasure-trove-of-steve-jobs-stories
 
[2] Stone, B. (2010, April 27) Google’s Andy Rubin On Everything Android. From Bits [blog]. New York Times. Retrieved from http://bits.blogs.nytimes.com/2010/04/27/googles-andy-rubin-on-everything-android/

[3] Brian, M. (2011, September 15 ) Stevie Wonder sings Steve Jobs’ praises for iOS accessibility. Retrieved from: http://thenextweb.com/apple/2011/09/15/stevie-wonder-sings-steve-jobs-praises-for-ios-accessibility/

Laptop killer

During the 2007 AllThingsD, both Bill Gates and Steve were interviewed by Walt Mossberg and Kara Swisher from The Wall Street Journal. Kara asks Bill about the future of computing:

Kara: What does that device look like in five years? What would be your principal device? Is there one or… 

Walt: I could be wrong, I think you carry a tablet with you, right? 

Bill: Right. 

Walt: Which has not necessarily stormed the world yet. 

Bill: Yeah. This is like Windows 1992, I think. That is, I’m unrepentant on my belief.”

Steve fidgets and swings his chair restlessly. Occasionally a Mona Lisa grin appears as if he is bursting with something to say; but keeps quiet.

Walt: What’s your device in five years that you rely on the most

Bill: I don’t think you’ll have one device. I think you’ll have a full-screen device that you can carry around and you’ll do dramatically more reading off of that. 

Kara: Light. 

Bill: Yeah. I mean, I believe in the tablet form factor…

Bill is an open book. He expands on this tablet idea. Steve keeps quiet despite himself. What is he hiding? 

Bill: Yeah, I’d say it’s a healthy period… we’ll look back at this as one of the great periods of invention.

Finally, Steve interjects. He can’t keep quiet anymore. 

Steve: I think so, too. There’s a lot of things that are risky right now, which is always a good sign, you know, and you can see through them, you can see to the other side and go, yes, this could be huge, but there’s a period of risk that, you know, nobody’s ever done it before. 

Kara: Do you have an example? 

Steve: I do, but I can’t say. 

Kara: OK. 

Steve: But I can say, when you feel like that, that’s a great thing. 

Kara: Right. 

Steve: That’s what keeps you coming to work in the morning and it tells you there’s something exciting around the next corner.[1]

Three years later, Steve unveiled his iPad – a tablet that exceeded even Bill’s expectations. It was basically a big iPhone that can’t make calls. New Yorkers would recognise it as the same touchscreen tablet that cab drivers have been using for years – only this was has a picture of an apple on the back, but no USB jack.
At All ThingsD, three years later, Steve confided to Kara and Walt,
I’ll tell you a secret. It began with the tablet. I had this idea about having a glass display, a multi-touch display you could type on with your fingers. I asked our people about it, and six months later, they came back with this amazing display, and I gave it to one of our really brilliant UI guys. He got [the rubber band] scrolling working and some other things, and I thought, ‘my God, we can build a phone with this!’ So we put the tablet aside, and we went to work on the iPhone.”[2]
One r/evolution at a time, huh, Steve?
However, that’s not the whole story of the iPad’s genesis:

Another former Apple executive who was there at the time said the tablets kept getting shelved at Apple because Mr. Jobs, whose incisive critiques are often memorable, asked, in essence, what they were good for besides surfing the Web in the bathroom.[3]

The day after the AllThingsD conference, “Post PC Era” was the headline story on all the tech news sites that mattered: Mashable, cNet, InformationWeek, Wired, PC Mag, and CNN. Walt from Wall Street Journal called the iPad a “pretty close” laptop killer.[4] Michael Arrington of TechCrunch said, "The iPad beats even my most optimistic expectations. This is a new category of device. But it also will replace laptops for many people.”[5] Steven Levy from Wired wrote, “The iPad is the first embodiment of an entirely new category, one that Jobs hopes will write the obituary for the computing paradigm that Apple itself helped develop”.[6]
The iPad's most creative review came, not from a tech head, but from someone Steve would prefer to impress, the architecture and design editor of The Guardian, Jonathan Glancey:

…I can only say that the universally-hyped iPad looks very much like a giant iPhone.

....Computer and communication buffs will have to tell us how well the iPad performs. If it works as well as it probably does, then it will sell like hot cakes – raising the perennially fascinating issue of why so very many people, worldwide, otherwise oblivious to such coolly sophisticated design, will fork out good money for Apple's latest gizmo. Because it's a gizmo is the most probable answer. Would a Jonathan Ive or Dieter Rams style house, or pad I should say, sell as well? I very much doubt it.

...Meanwhile, expect to read – many times over – of how Steve Jobs really did look like a contemporary Moses at the product launch, coming down from Apple's very own Mt Horeb with what many computer pundits said would be called the iTablet. The iPad will do many things, yet I doubt if it will allow users to talk to burning bushes or strike water from a rock. With the hype surrounding this coolly sophisticated gizmo, you might expect nothing less.[7]

The following month, Apple finally surpassed Microsoft as the world’s largest technology company.[8]

For so long Moore’s Law dictated that everything IT gets faster and cheaper with each new upgrade. This was always great news for customers. Unfortunately, all this great value was bad news for profiteers like Apple whose business model depends upon bad value. Steve’s greatest unacknowledged achievement was defying Moore’s Law. This was not meant to happen for another decade.[9] The gimmick he needed was the iPad’s wafer thin touchscreen. Legions of customers found that molesting an oleophobic screen was so seductive that they were happy to let their infinitely more powerful laptops gather dust as they take a massive step backward in mobile computing.
For thirty bucks less, one could easily purchase a Lenovo (IBM) Core i5 laptop. It’s six inches bigger than iPad’s screen. It has a three times faster CPU than iPad. It has an eight times bigger hard drive than even the largest iPad. Not to mention, the laptop has HDMI, and it burns DVDs. Better value, huh? Sorry, but value just doesn’t get a customer’s juices flowing like caressing a cool Gorilla Glass surface that reacts to your every touch.

[1]Israelson, A. (2007, May 31) TRANSCRIPT–Bill Gates and Steve Jobs at D5. d5.allthingsd.com. Retrieved from http://d5.allthingsd.com/20070531/d5-gates-jobs-transcript/

[2] Paczkowski, J. (2010, June 1) Apple CEO Steve Jobs Live at D8: All We Want to Do is Make Better Products. All Things Digital. Retrieved from  http://d8.allthingsd.com/20100601/steve-jobs-session/

[3] Stone, B. & Vance, A. (2009, October 4) Just a Touch Away, the Elusive Tablet PC. New York Times.

[4] Mossberg, W. (2010, March 31) Apple iPad Review: Laptop Killer? Pretty Close. Wall Street Journal.

[5] Arrington, M. (2010, April 2) The Unauthorised TechCrunch iPad review. TechCrunch.com. Retrieved from http://techcrunch.com/2010/04/02/the-unauthorized-techcrunch-ipad-review/

[6]Kahney, L. (2010, March 22) How The Tablet Will change The World. Wired Magazine. Retrieved from http://www.wired.com/magazine/2010/03/ff_tablet_levy

[7]The Guardian. (2010, January 27) The Apple iPad: reactions

[8]Tweney, D. (2010, May 26) Apple Passes Microsoft as World’s Largest Tech Company. Wired Magazine. Retrieved from http://www.wired.com/epicenter/2010/05/apple-passes-microsoft/

[9] Kanellos, M. (2005, April 19) New Life for Moore’s Law. Cnet.com. retrieved from: http://news.cnet.com/New-life-for-Moores-Law/2009-1006_3-5672485.html

Steve Jobs on The Simpsons


Apple and its customers raised the image of their precious iPod to an almost Holy Grail status. However, one can always rely upon satire to chop down the lofty pedestal of the proud. The sharpest axe in American satire is also one of the most popular television series in U.S history - The Simpsons. Episode seven of season twenty, Mypods and Broomsticks, summarised the hubris of Steve and his customers in just three short acts. It begins as a Mapple (Apple) Store opens in town of Springfield. Lisa Simpson, the snooty liberal, easily fills the role as the perfect Mapple customer.
“It’s so sterile”, Lisa gasps with awe as she looks up at the glass palace emblazoned with the Mapple logo (the Apple logo with two bites rather than one).
Perched at the Braniac (Genius) Bar is an overweight pony-tailed geek, ComicBookGuy:
"My question is the following statement. Operating System 4.2 has sloppier architecture than a Tijuana ant hill."

Braniac: "Did you get peanut butter in your Ethernet cord again?"

ComicBookGuy: "No, I got mayonnaise in the CD drive."

Lisa's father, Homer, is staring with wonder at a row of glowing Cubes.

"I see you're admiring our MyCube. It's fuelled by dreams and powered by imagination," says a cool soul-patched sales rep.

Homer: “What does it do?"

Salesman: "You should ask yourself "What can I do for it?"

Homer is on his knees in front of the cube: "OK, what can I do for you? Please I'm begging you..."

Salesman: "Sir, it's not even turned on yet."

Homer: "But it's glowing."

Salesman: "That light confirms that it's off."

Lisa is at the retail bench: "I can't afford any of your products but can I buy some fake white ear buds so people will think I have a MyPod?"

Saleswoman: "Sure. Those are called MyPhonies. Oh... And they cost $40."
Lisa puts away her money: "Oh I'll never get a Mapple anything."

Local clown, Krusty walks through the store complaining: "I hate this MyPod. I can't watch movies on a screen this small and the music today... Don't get me started... Here kid, you take it.” He throws the Mypod to very grateful Lisa.
An announcement is heard on the Mapple store speakers: "Attention, Mapple Universe. Prepare for a live announcement from Mapple founder and Chief Imaginative Officer Steve Mobbs."
The crowd gasps:
"Steve Mobbs!"
"He's a genius!"

"He's like a god who knows what we want," exclaims one hipster goateed Mapple fan-boy.

Steve Mobbs appears on giant video screen. Rather than the resonant voice of God, Steve has a weasily lisp: "Greetings! It is I, your insanely great leader, Steve Mobbs. I'm speaking to you from Mapple headquarters, deep below the sea (a mythical narwhale swims in the background), with an announcement that will completely change the way you look at everything. (The crowd gasps and begin to pull money from their wallets.) And that announcement is-" 

Lisa's brother Bart plugs a microphone into the sound system and overides Mobbs' announcement:

"You're all losers! You think you're cool because you buy a five-hundred-dollar phone with a picture of a fruit on it? Well, guess what. They cost eight bucks to make and I pee on every one!"
The crowd drop their Mapple gadgets on the floor in disgust. 

Bart: "I have made a fortune off you chumps and I've invested it all in Microsoft. Now my boyfriend Bill Gates and I kiss each other on a pile of your money!" 

ComicBookGuy: "Traitor! Your heart is blacker than your turtleneck!" 

Inspired by Steve’s 1984 Mac commercial, the blubbering and disillusioned ComicBook Guy charges the screen with a large sledge hammer. He throws it in slow motion at Steve’s Big Brother video image.

Mapple Employee: "Who dares question the boss we fired ten years ago and then brought back?" 

Lisa:  "It was my brother, Bart!" 

Mapple Employee: "Flay him with your ear-buds! Flay him, I say!" 

All the Mapple staff take off their ear-buds, twirl them in the air medieval-style, and advance upon Bart. He backs up then spots and MyCube. Bart presses its button hoping for assistance
“MyCube, take me away”. The cube does nothing but display the current time and play the song, ”Lovin you is easy cos you’re beautiful.”

Bart escapes outside and complains, 

“Stupid angry mob chasin’ me because I shine a harsh light on modern society.”

The next day, a big beautiful box with the Mapple logo is home-delivered to Lisa. 

“It’s a gift from Mapple. Oh, such beautiful packaging! I never thought a company could be my soul-mate."

Inside is a bill the size of a Tolkien fantasy epic. The MyBill total is $1200. Lisa faints.  

Later, Lisa attempts to confront Steve about the MyBill. She is transported underwater in a giant USB stick. As it plugs into the side of Steve’s Bond-villain style underwater lair, a voice-over announces, “Welcome to Mapple headquarters, the cost of this journey will be added to your bill”.

Steve is surfing the net using a giant Minority Report-style multi-screen holographic computer. He is Googling his name to see how many results he can tally. “Yes! sixteen million results ”. An assistant enters, “Mr Mobbs, there’s a surface dweller here to see you, MyTunes member jazzgal62”  

Steve: “Mmm, oh, Lisa Simpson, send her in!” 

She walks in the with the brick sized bill.

Steve: “Lisa! Its insanely great to see you” 

Lisa: “Um, Mr Mobbs … I …sort of ..downloaded too many songs onto my MyPod. I don’t have the money to pay for them.” 

Tears well in her eyes.

Steve: “I’m sorry, I know our posters say ‘Think differently’ (finally Apple's bad grammar is corrected), but our real slogan is ‘No Refund’.” 

Lisa: “Can’t you open your Mapple menu and click on the compassion bar? oh please.” 

Steve: “Lisa, how would you like to work for Mapple?” 

Lisa: “Hah! Would I ever!”

The next shot shows Lisa dressed up as a giant disgruntled MyPod begging on a street corner for people to “Think Differently”.

This harsh dig at Steve was broadcast only ten months after he called The Simpsons Movie one of “the great films of the year” at Macworld. Later in the conference, the owner of the show, Fox Chairman, Paul Gianopulos, announced that “Homer’s on board” with Apple. Consider, if you will, that it takes less than ten months to create one episode. Despite plugging the show, Steve learnt that no one is immune from the sharp pencils of show’s writers.

In a wonderful example of the law of ‘six degrees of separation’, Lisa Simpson’s Grandmother was named after Steve’s sister, Mona. Her ex-husband, Richard Appel, was a writer for the series.[1]
The Unofficial Apple Website invited feedback from members about the episode. Note that these comments are written by Apple fans:

"Satire or not, the notion that think different is ultimately just a slogan is pretty dead on."

"Wow, probably the smartest, yet easiest to get, answer to the changes Apple underwent in the past years yet… Apple has become nothing more than a money loving company not listening to its customers anymore… overpriced and hyped by the best salesman known to man and sought after by an immense number of "want" customers."

"I was a pretty funny rip on Apple even for us fanboys."[2]

Nice to see fan-boys can laugh at  themselves.



[1] McGee, C. (2010, July 28) Mona Simpson Writes For Crowds and Avoids Them. Washington Post

[2] Palmer, R. (2008, December 1)The Simpsons Take on Mapple. Tuaw.com. Retrieved from http://www.tuaw.com/2008/12/01/the-simpsons-take-on-mapple/

Steve Jobs brings sexy back

Thinking different involved letting the world know that Apple wasn’t competing with other computer companies. On the contrary, Apple was playing ball on a different field. Steve loves to compare Apple products with prestige automobiles, like BMW, to justify their steeper price. Apple may not sell as many units as Toyota, but a Beemer is way cooler, and therefore, so are its drivers. The trouble with this clever analogy is that the auto and computer industries are two very different kinds of fruit. You can still use a BMW thirty years after driving it out of the showroom. On the other hand, nobody uses an Apple II anymore. Just try plugging a USB cable into that old thing.

Early one July morning in '97, the top brass Apples were summoned to the Cupertino boardroom. The last to arrive was Steve wearing shorts, sneakers, and a week old beard. He plonked down in a swivel chair and spun slowly from side to side, building anticipation in the room to a critical mass. "O.K., tell me what's wrong with this place," Steve asked the room. There were some half-hearted answers from the group. Steve lost patience and cried, "It's the products! So what's wrong with the products?" The executives looked sheepishly at each other. No one dared to answer in case they were wrong. He rolled his eyes to the ceiling, and yelled, "The products suck! There's no sex in them anymore!"[1] 

Steve cut the zillion Apple products down to four. With only four products, he was able to put his A-Team on each one. It was hard work. Steve told Fortune Magazine that …

The first six months were very bleak, and at times I got close to throwing in the towel too. I'd never been so tired in my life. I'd come home at about ten o'clock at night and flop straight into bed, then haul myself out at six the next morning and take a shower and go to work. My wife deserves all the credit for keeping me at it. She supported me and kept the family together with a husband in absentia.[2]

Steve needed a Hannibal for his A-Team. He needed a wunderkind who shared the same rarefied taste in exquisite European stuff as he does. He needed an Apple-o-phile whom he could mould into his own graven image. Jonathan Ive is an affable malleable designer who was thrilled to move all the way from London to work seventy hours a week for Apple. Steve decided Jonathan had the right stuff. A decade later he would be crowned Designer of The Year by The British Design Museum. The museum’s interview with Jonathan demonstrates why Steve likes him so much:

When I joined Apple the company was in decline. It seemed to have lost what had once been a very clear sense of identity and purpose. Apple had started trying to compete to an agenda set by an industry that had never shared its goals. While as a designer I was certainly closer to where the desicions were being made, but I was only marginally more effective or influential than I had been as a consultant. This only changed when Steve Jobs returned to the company. By re-establishing the core values he had established at the beginning, Apple again pursued a direction which was clear and different from any other companies. Design and innovation formed an important part of this new direction... In the 1970s, Apple talked about being at the intersection of technology and the arts. I think that the product qualities are really consequent to the bigger goals that were established when the company was founded. The defining qualities are about use: ease and simplicity. Caring beyond the functional imperative, we also acknowledge that products have a significance way beyond traditional views of function.[3]

Unfortunately, the very loyal and talented designer had everything except cool. During the Mac years, Steve was surrounded by some of the sorriest looking, shaggy-haired, mutton-chopped geeks the press had ever photographed. Jonathan was no different when he joined Apple. YouTube features an old nine-second clip of him trying to convince the market that computers can be sexy. In the video, Jonathan is sporting a shaggy head of hair and a decidedly unsexy beige zippered sweater. At the end of the video, he laughs at his own incredulous comment. Sometime between then and his stellar promotion to Senior Vice President of Industrial Design, Jonathan had an extreme makeover. The shaggy hair was buzzed off Fight Club-style. Like his boss, he wears a permanent five-o'clock shadow. Steve's superhero costume is a black turtleneck, so Jonathan adopted a deep blue t-shirt as his own signature attire. The press reports ad infinitum that Jonathan drives an Aston Martin roadster – probably because it is the only outward sign of status and wealth of an otherwise modest man. Since Jonathan has affected the new image, Steve loves to have his photo taken with his younger right hand man. He has become quite photogenic. A series of conspicuously self-aware studio photographs were taken of him. He has now become the pin-up boy for Apple’s purported superior taste.


The most striking aspect of these pictures is the intensity of his gaze. Jonathan seems enslaved by an obsessive-compulsive attention to detail that rivals Rain Man. In the 2009 documentary on design, Objectified[4], Jonathan speaks eloquently about his deep desire to build the finest objects he possibly can. He gesticulates openly with large brawny hands that you could imagine Rodin used when he carved The Thinker. These hands seem always to be cradling an imaginary object. His eyes are as gentle and haunted as a romantic poet. Jonathan describes the painfully intense effort that goes into making his designs seem effortless. He then pauses a beat, laughs at himself, then says, "that's quite obsessive isn't it?" His razor-sharp focus was applied to re-designing what he described as the "splendidly banal" personal computer.

The new Apple desktop was called the iMac. Its monitor unit absorbed the system case to become a singular gum-drop-shaped bauble to decorate your desktop. In case you didn’t believe the all-in-one trick, the case was translucent so you could see how the hardware fit inside the monitor like a completed game of Tetris. For those who were still not impressed, it came in thirteen different colours - or flavours - like strawberry, grape, tangerine, lime, blueberry, et cetera. Lolly makers were consulted to choose the right shades of colour (Cite – chan 4 interview?). The iMac – or G3 -was bundled with a funky colour-matched mouse. Its hockey puck shape was awkward for those of us with big hands; but, hey, it looked cool. While every other mouse designer was cramming as many buttons and wheels on their mice as they could; Steve insisted that his hockey puck only have one button. Steve had always felt that one button was prettier ever since he stole the mouse idea off Xerox’s three-button mouse (In fact, two years later he went a step further and released a zero button mouse).Upon the unveiling of the iMac, Steve bragged that, “the back of this thing looks better than the front of the other guys’”. Trashing the beige box paradigm was a result of Jonathan’s insight. After watching a child during market testing, he was inspired to design a computer you want to hug. [5]  Five years later, the Spring Style and Design section of Time Magazine featured a dramatic photograph of Jonathan hugging an Apple laptop like a father would hold his child. The very personalised iMac was the realisation that there was a new generation who had more in common with fun individualised brands like Swatch than old world behemoths like IBM. Bill was sceptical about iMac window dressers: ''The big thing that Apple is providing now is leadership in colors. It won't take us long to catch up with that.''[6] Nevertheless, the lollypop-look was the beginning of Hollywood’s love affair with Apple as a stage prop. To this day, film and television programs will use Apple computers and laptops simply because they look cooler. Other computer companies have to pay Hollywood producers to get them to switch. HP paid the producers of Sex and The City to switch Carrie‘s beloved Macbook for one of their Plain Jane laptops.[7] When Business Week gave the iMac the 1999 gold medal design award. Journalist, Joan O'C. Hamilton explained why:

 

…for giving industrial designers the confidence to look their clients right in the eye and say, ''See! See what design can do!' … for turning its form into something you want to touch instead of something you ought to dust; for reminding a beige, 90-degree-angled computer world that colors and soft edges can be irresistible; for giving people afraid to buy computers the hope that it just might be fun after all … for revitalizing an American icon, Apple; for ''thinking out of the physical and metaphorical box'' … and bravo to Jonathan Ive and the Apple design crew for creating what's likely to become one of the century's lasting images.[8]

Steve said the “i” stood for many words: individual, internet, instruct, inform, and inspire. These sweet-smelling sentiments sounded great at the Macworld unveiling of the iMac. However, the “i” in iMac is much more sophisticated than that. Any ad-man will tell you that “I” is a powerfully seductive word that touches a self-important yearning for individuality.  This is exactly what Steve was promoting with his new toy. The “i” prefix would become the signature of later flagship Apple products. Moreover, the prefix became absorbed into the cult of Steve. One of his biographies was entitled “iCon”. Two UK newspaper articles about Steve were entitled “iGod”. Even his estranged friend, Woz jumped on the bandwagon, calling his autobiography, “iWoz”.
The iMac became the biggest selling personal computer since the Apple II. John Sculley felt moved by Steve’s miracle rebirth because he too had some personal experience overcoming challenge. John fought a stutter and a debilitating shyness to become one of America’s biggest businessmen. John praised the man who still won’t talk to him, "The turnaround isn't a fluke. It's back to the future. Steve has done an absolutely sensational job of turning Apple into what he always wanted it to be."[9]

The birth of the second generation iMac was explained in purple prose by veteran Silicon Valley wordsmith, Josh Quittner in his Time Magazine article, ‘Apple’s New Core’: 

[Steve] went home from work early that day and summoned Ive, the amiable genius who also designed the original iMac …As they walked through the quarter-acre vegetable garden and apricot grove of Jobs' wife Laurene, Jobs sketched out the Platonic ideal for the new machine. "Each element has to be true to itself," Jobs told Ive. "Why have a flat display if you're going to glom all this stuff on its back? Why stand a computer on its side when it really wants to be horizontal and on the ground? Let each element be what it is, be true to itself." Instead of looking like the old iMac, the thing should look more like the flowers in the garden. Jobs said, "It should look like a sunflower."[10]

The article presents quite a romantic image of the Zen master discussing big concepts with his acolyte as they stroll side by side through the garden. The second-gen iMac – or G4 - was indeed like a sunflower. It was a flat screen pivoted on a stalk rising from a half-globe base. Again, Apple knocked this one out of the park in both sales and sensation. It was an apt design considering the target demographic. Sunflowers are so named because they always face the radiant source of their nourishment. In the iMac’s example, the source is the self-involved Apple customer who is more than happy to play the role of the sun that shines on the world.


The third generation was a flat screen that would “glom all this stuff on its back” as Steve said he wouldn’t do in the above quote. Nevertheless, in 2005, the G5 won the Design Week Award, the cNet Editor’s Choice Award, and the Bottom Line Design Award.

Not all of Jonathan’s designs were a hit. On Steve’s behest, Jonathan designed arguably the most precious personal computer ever made – the Power Mac G4 Cube. It was arrived with an equally precious price-tag at US$200 more than an equally powerful, more flexible, but less cool looking non-Cube G4.It was the realisation of Steve’s twenty-year old dream that he make a computer without a fan, The cube uses the much more expensive Rage 128 heat-sink to cool its innards. Steve told the world in Apple’s press release that, “The G4 Cube is simply the coolest computer ever”.[11] Jonathan describes in loving detail how the he crafted the darling Cube:

With the Power Mac G4 Cube, we created a techno-core suspended in a single piece of plastic. You don’t often get to design something out of one piece of plastic. This was about simplifying – removing clutter, not just visual but audio clutter. That’s why the core is suspended in air. The air enters the bottom face and without a fan (therefore very quietly) travels through the internal heat sink. Movement within the cube is all vertical – the air, the circuit boards and even the CD eject vertically.[12]

“Techno core”? One of Jonathan’s many talents is transforming the description of chunk of circuits into a beautiful vignette. This is precisely why Steve chose him as the embodiment of high-minded Apple design. Unfortunately, cracks appeared in the veneer of his costly desk ornament - literally. Customers who donated a kidney to buy this lovely thing were outraged when the silky Perspex casing started cracking before their eyes. The official response from apple.com was:

These lines are called mold lines, and occur when the enclosure is manufactured. These lines may appear on the enclosure's inside and outside surfaces. Mold lines are not cracks, and do not represent a weakness or defect in the plastic.[13]

A line sounds better than a crack, yes? Admitting a fault would mean a costly refund, and Apple was already bleeding money from the Cube’s dismal sales. However, one concession was made to one unhappy Apple customer. Kevin Pedraja of Seattle faxed a letter to Steve Jobs threatening to go public about the Cube’s ugly cracks and Apple’s dismissive attitude towards him. His plan to expose Apple during their annual earnings call was probably what motivated Steve to make a personal phone call to Kevin:

"Hi, this is Steve Jobs."
"Eh? Who?"
"It's Steve Jobs and I'm calling about the letter you sent me."
I wait for the laugh track to start or my housemate to come out from behind the door holding his phone and snickering.
"If you're not happy, you can just send the computer back and we'll give you a refund."
"Um, okay, but you guys already offered to replace it."
"We did? OK, and is that doing it for you? Are you happy with it?"
Still struggling to accept what's happening, I mutter something about being satisfied.
"Good, cause it's a great computer," says Jobs. And then he's gone.[14]

It is said that hindsight is 20/20. PC World recently ran an article explaining why the Cube failed with flying colours: 

Even if you opted for a Cube and brought it home, you'd have to treat it gingerly to maintain its perfect appearance. The problem with making something intentionally perfect is that it won't stay that way with use. Apple has a habit of making devices that are beautiful only as long as you never touch them, and the Cube is high on that list. Unfortunately for Apple, many consumers chose never to touch a G4 Cube at all.[15]

It seemed as if Steve was jinxed when he tried to sell a cube-shaped anything. At the time of its drum-rolled debut, every computer store was filled with Windows-loaded PCs selling at half the price and twice the speed. The cube was not a smart buy; but appealing to your smarts was never Steve’s intent.

A re-purposed Cube. Now more useful than ever.
After Apple put down this lame horse, the Cube enjoyed a cult following that only Apple customers are capable of demonstrating. Cube owners grew to love their cracked up little box and formed fan-sites like cubeowner.com. The Cube fanatic hangs on to his decade-old computer like an old man hangs onto a gas-guzzling ’58 Ford Edsel. He furiously upgrades the hardware so his Cube will run at least as fast as his kid’s smartphone. Common discussions on cubeowner.com include “dust covers for your cube”, “cleaning and polishing your cube”, and instructions on how to add a fan (omg). You will never see such loyalty from old Dell or IBM owners. They are buying a workstation, not a work of art.

[1] Burrows, P. & Grover, R. (2006, January 26) Steve Jobs' Magic Kingdom. Bloomberg BusinessWeek.

[2] Schlender, B. (1998, November 9) The Three Faces Of Steve. Fortune Magazine.
[3] Design Museum (2003) JONATHAN IVE. Retrieved from http://designmuseum.org/design/jonathan-ive?print=1

[4] Swiss Dots (Producer). (2009) Objectified [DVD].

[5] Markoff, J. (1998, February 5) AT HOME WITH: Jonathan Ive; Making Computers Cute Enough to Wear. New York Times.

[6] [6] Burrows, P. (2000, July 31) Apple: Yes, Steve, you fixed it. Congrats! Now what's Act Two? Business Week.

[7] Elliot, S. (2010, April 20) What Next, the Official Salad Dressing of ‘Sex and the City 2’? [Blog]. From Media Decoder. New York Times. Retrieved from http://mediadecoder.blogs.nytimes.com/2010/04/20/what-next-the-official-salad-dressing-of-sex-and-the-city-2/?partner=rss&emc=rss

[8] Hamilton, J.O.C. (1999) The Sweetest Apples in Ages. Business Week. 

[9] Schlender, B. (1998, November 9) The Three Faces Of Steve. Fortune Magazine.
[10]  Quittner, J. & Winters. R. (2002, January 14) Apple’s New Core. Time Magazine.

[11] Apple.com. (2000) Apple Introduces Revolutionary G4 Cube. Retrieved from


[12] Design Museum (2003) JONATHAN IVE. Retrieved from http://designmuseum.org/design/jonathan-ive?print=1

[13]Apple.com. (2008, October 4). Power Mac G4 Cube: Mold Lines in Enclosure Plastics Are Normal. Retrieved from http://support.apple.com/kb/TA26034?viewlocale=en_US

[14] CNET News Staff (2009, January 22) Mac at 25: Readers Reminisce. Cnet.com. Retrieved from http://news.cnet.com/8301-13579_3-10147455-37.html

[15] Edwards, B. (2010, August 13) Cube at 10: Why Apple’s Eyecatching desktop flopped. PC World. Retreived from http://www.pcworld.com/businesscenter/article/203146/cube_at_10_why_apples_eyecatching_desktop_flopped.html